A practical remedy when delivery or the files fail.
This policy applies to Thirty North digital products and supplements every right that cannot be waived under applicable consumer law.
Requests we review
We review a duplicate purchase of the same product version by the same customer, a successful charge without usable delivery access, a corrupted or incomplete seller file that we cannot replace, a material mismatch between the delivered files and the product description, and any circumstance in which applicable law requires cancellation, refund, or another remedy.
A change of mind after usable digital delivery is not automatically refundable. This does not limit a statutory cancellation, refund, chargeback, or other non-waivable right.
How to request help
Email support@thirtynorthgst.ca within 14 days after purchase when reasonably possible. Include the order ID, product name, delivered filename, and a short description of the access or file problem. Do not send card numbers, passwords, tax credentials, client records, or identity documents.
We may first provide a fresh provider link, the correct purchased version, a replacement archive, or reasonable file-access troubleshooting. If a refund is approved, it is returned through the original checkout provider and payment method; provider and financial-institution processing times apply.
Refund processing
Approved refunds are processed through the original checkout and payment method. Checkout-provider and financial-institution timelines apply. The legal seller and transaction-provider details are consolidated in the Terms & conditions.
Last updated: August 17, 2026. This policy applies to the open storefront and the digital products shown on this site.